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Daraz Nepal (Alibaba Group)
Customer Support & BPO Featured Hot Job

Customer Experience Specialist (E-Commerce Live Chat & Voice)

Posted by Daraz Nepal (Alibaba Group) • Work Location: Kathmandu • 195 Views • Posted 17 days ago
Offered Salary Rs. 22,000 - 30,000
Experience Level Entry Level
Job Type Full Time
Workplace On-Site
No. of Vacancies 8 Positions
Application Deadline Dec 15, 2026 (48 days left)

Job Description & Overview

Join Daraz Nepal's vibrant Customer Experience team at Naxal HQ. In this role, you will assist buyers and sellers via live chat, email, and inbound calls, resolving order tracking inquiries, returns, and delivery updates with empathy and professionalism.

Roles & Responsibilities

• Fluent verbal and written Nepali and English communication.
• Fast typing speed (35+ WPM) and comfortable with CRM ticketing systems.
• Active listening skills, patience, and problem-solving mindset.
• Fresh graduates and motivated entry-level candidates are strongly encouraged.

Required Skills & Knowledge

Customer Care Live Chat CRM Ticket Resolution English & Nepali Communication

What We Offer / Benefits

• Competitive monthly salary + KPI performance incentives
• SSF (Social Security Fund) coverage & medical insurance
• Subsidized cafeteria, festival allowances & Daraz employee shopping vouchers
• Continuous training and career advancement into team lead roles

Excited about this opportunity?

Submit your application directly through Daraz Nepal (Alibaba Group) Central Placement Desk.

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