CG Electronics operates the largest authorized after-sales customer service network in Nepal. The Service Supervisor coordinates on-site technician dispatches, in-warranty appliance repairs, spare parts inventory, and customer resolution metrics.
Roles & Responsibilities
• Manage a team of 15+ field service technicians for VRF, split AC, refrigerator, and microwave repairs.
• Troubleshoot advanced inverter PCB boards, compressor electrical faults, and refrigerant leaks.
• Monitor First-Time-Fix (FTF) rates and customer satisfaction scores in the CRM portal.
• Requisition genuine OEM spare parts and audit workshop inventory.
Required Skills & Knowledge
HVAC Systems
PCB Troubleshooting
After-Sales Service
Team Supervision
Customer Support
Appliance Repair
What We Offer / Benefits
• Fixed monthly salary + technician repair milestone bonuses
• Travel allowance and company mobile phone
• Certified technical masterclasses with LG & TCL overseas technical instructors
• Complete SSF statutory social protection
Excited about this opportunity?
Submit your application directly through Chaudhary Group (CG Corp Global) Central Placement Desk.