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Lead packaging, sorting, and dispatch operations at Daraz's Bharatpur (Chitwan) transit center, ensuring tamper-proof packing of high-value electronic and consumer items.
Investigate and resolve high-priority customer complaints, disputed refunds, missing packages, and defective merchandise claims, liaising between buyers, merchants, and third-party logistics.
Manage parcel intake from Kathmandu line-haul trucks at the Pokhara regional sorting facility. Supervise Pokhara delivery riders and handle customer pick-up point inquiries.
Manage daily Cash on Delivery (COD) settlements collected across regional hubs, reconcile rider digital handovers against bank deposits, and verify automated payout statements for marketplace merchants.
Coordinate daily parcel dispatch schedules, monitor rider app synchronization, assign delivery routes across Kathmandu Valley, and ensure first-attempt delivery rate exceeds 95%.
Daraz Express (DEX) is hiring a Hub Operations Supervisor for our Patan distribution center. You will oversee daily inbound parcel sorting, DEX rider route assignments, last-mile dispatch accuracy, and Cash on Delivery (COD) reconciliations.