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Manage returned packages from customers, conduct quality checks against seller return policies, and facilitate prompt dispatch of verified returns back to sellers.

Analyze competitor pricing, consumer demand trends, and category gross margins across FMCG, electronics, and fashion. Recommend discount strategies for mega sale events.

Provide timely assistance to marketplace sellers on Daraz Seller Center. Answer questions regarding inventory uploading, promotions, order cancellations, and payout schedules.

Manage digital payment integrations (eSewa, Khalti, IME Pay, Visa/Mastercard, connectIPS) on Daraz Nepal. Monitor transaction success rates and troubleshoot failed checkouts.

Manage and support a fleet of 50+ two-wheeler delivery associates across Kathmandu Valley. Monitor on-road safety compliance, parcel delivery SLAs, and cash reconciliation.

Investigate and resolve high-priority customer complaints, disputed refunds, missing packages, and defective merchandise claims, liaising between buyers, merchants, and third-party logistics.

Drive consumer engagement for Daraz mega campaigns (11.11, 12.12, Dashain Dhamaka). Execute paid social ads, coordinate in-app gamification, push notifications, and monitor campaign ROAS.

Manage daily Cash on Delivery (COD) settlements collected across regional hubs, reconcile rider digital handovers against bank deposits, and verify automated payout statements for marketplace merchants.

Identify, contact, and guide emerging Nepali manufacturers, wholesalers, and retail brands to register and launch their shops on the Daraz seller marketplace. Provide training on catalog listing and promotional campaigns.

Coordinate daily parcel dispatch schedules, monitor rider app synchronization, assign delivery routes across Kathmandu Valley, and ensure first-attempt delivery rate exceeds 95%.