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Manage digital payment integrations (eSewa, Khalti, IME Pay, Visa/Mastercard, connectIPS) on Daraz Nepal. Monitor transaction success rates and troubleshoot failed checkouts.

Manage and support a fleet of 50+ two-wheeler delivery associates across Kathmandu Valley. Monitor on-road safety compliance, parcel delivery SLAs, and cash reconciliation.

Investigate and resolve high-priority customer complaints, disputed refunds, missing packages, and defective merchandise claims, liaising between buyers, merchants, and third-party logistics.

Manage daily Cash on Delivery (COD) settlements collected across regional hubs, reconcile rider digital handovers against bank deposits, and verify automated payout statements for marketplace merchants.

Coordinate daily parcel dispatch schedules, monitor rider app synchronization, assign delivery routes across Kathmandu Valley, and ensure first-attempt delivery rate exceeds 95%.

Join Daraz Nepal's vibrant Customer Experience team at Naxal HQ. In this role, you will assist buyers and sellers via live chat, email, and inbound calls, resolving order tracking inquiries, returns, and delivery updates with empathy and professionalism.